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How to organize a gorilla tour and Lake Mutanda safari from Mbarara city

November 13, 2023

How to organize a gorilla tour and Lake Mutanda safari from Mbarara city

How to organize a gorilla tour and Lake Mutanda safari from Mbarara city. When organizing a gorilla tour, you must possess the gorilla permit first, as this is the entry ticket to this activity. You must be sure of doing gorilla safaris in Uganda with a permit from the Uganda Wildlife Authority. A visit to Lake Mutanda required prior arrangements too.

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Uganda has two gorilla safari destinations, Bwindi Impenetrable National Park and Mgahinga National Park, all located in southwestern Uganda. You can do a gorilla trekking tour or gorilla habituation experience, as all give you access to the endangered mountain gorillas.

Gorilla trekking is an adventure where you are allowed to have one hour with the fully habituated mountain gorilla family. Maximum 8 tourists are allowed to visit the gorilla trekking family per day. At the moment, Uganda has 19 gorilla trekking families.

During the gorilla habituation experience, tourists accompany a team of researchers and trackers in the wilderness to spend four hours with a semi-habituated mountain gorilla family. Currently, two gorilla families are open for gorilla habituation experience.

Identify the accommodation type you hope to stay at, as this determines which category of safari you are booking. Having the number of people traveling helps with booking the right number of rooms to use while on safari.

Transport to use during the gorilla and Lake Mutanda safari is important as navigating this area requires a vehicle in good condition and a 4x4 wheel drive. 

How To Plan Gorilla and Lake Mutanda Safari

Book gorilla permits

You need to find gorilla permit availability after selecting a date and the number of people you hope to do the gorilla safari with. 

At Encounter Africa Safaris, we reserve gorilla permits on behalf of our clients and additional safari support amenities like accommodation, transport and others.

Upon enquiring about your gorilla trip, our safari consultant checks availability according to the details provided. We will get back to you upon finding gorilla permits available, but we request you purchase your gorilla permit as soon as possible to avoid last-minute panic.

Since gorilla permits are scarce, demand is high, especially in the peak season: June, July, August, September, December, and January, booking is needed. 

When booking gorilla permits for Bwindi Impenetrable National Park, note the area where they are booked as these help with accommodation booking. These Bwindi gorilla permits are booked under four areas: Buhoma in the north, Ruhija in the East, Rushaga and Nkuringo in the south.

What is the price of Uganda gorilla permit?

 A gorilla trekking permit costs $800 per person for foreign nonresidents, $700 for foreign residents and 300000shs for East African residents.

Gorilla habituation experience permits currently costs $1500 per person per trek for foreign nonresidents, $1000 for foreign residents and 75000shs for East African residents.

Inclusions of gorilla permit cost are park entrance fees that last 24 hours from the time of entering the park, security, local community support, one hour of gorilla trekking or four hours of gorilla habituation experience, local government tax, ranger guide fees, certificate of completing the gorilla adventure.

Reserve accommodation to use during the gorilla and Lake Mutanda safari

The best choice is spending nights within or closer to the gorilla or Lake Mutanda destinations. When booking the gorilla safari for Bwindi Impenetrable National Park, you must note the area where your gorilla permit is booked. This helps with booking accommodation for Bwindi, as the areas of this vase forest cannot be explored in a short time because of the obstacles you may encounter along the way.

Mgahinga National Park not only possesses a few gorilla permits but also limited choices of accommodation facilities.

Lake Mutanda accommodation has limited choices, too, but you can stay overnight in Kisoro town.

  • Bwindi accommodations: Rushaga Gorilla Safari Lodge, Clouds Lodge, Bwindi View Bandas, Gorilla Forest Camp, Chameleon Hill Lodge, Engage Lodge, silverback Lodge, Gorilla Resort, Nkuringo Gorilla Lodge, Mahogany springs
  • Mgahinga accommodation: Volcanoes Gahinga Lodge, Traveller’s Inn, Kisoro Tourist Hotel, Mgahinga gorilla Triangle, Majambere Iwachu
  • Lake Mutanda accommodation: Mutanda Lake Resort, Lake Mutanda Executive cottages, Gahiza Island Resort 

Book transport to the gorilla tour destinations and Lake Mutanda

From Mbarara city, road transport is the main means to use when traveling to do gorilla tours and Lake Mutanda visits. Having a 4x4 wheel drive vehicle helps with the rough roads around the highlands in this greater Kigezi region.

A number of routes lead to the gorilla safari destinations from Mbarara, so you need a knowledgeable and professional tour guide to make your safari experience interesting.

You may charter from Mbarara to Kisoro or Kihihi airstrips but need a transfer vehicle to your lodge.

Identify additional activities to combine with gorilla and Lake Mutanda safari.

Besides gorilla safaris, you can engage in other Uganda safari activities as long as your itinerary is well planned according to your time.

Golden monkey safaris

While in Mgahinga National Park, you may engage in golden monkey trekking or habituation experience. You get to meet some of the interesting primates in Uganda with a charming nature. The golden monkeys are first habituated to human presence but still keep you on your toes because of their interesting characteristics.

Mountaineering

You can take an excursion mountaineering adventure on either of the three volcanic mountains in Mgahinga National Park. These mountains include Mountain Gahinga, Mountain Mufumbiro and Mountain Sabyinyo. While at the summit of mountain Sabyinyo, you get a 360 view of Uganda, Rwanda and D.R. Congo Boarder.

 Uganda Birding safari

During the gorilla safari in Bwindi Mgahinga forest or Lake Mutanda, you enjoy an array of birds that grace this area. The chances of spotting Albertine rift endemics are also open while you enjoy a safari in this southwestern part of Uganda. Uganda has an unrivaled population of birds not seen anywhere else in Africa.

Community visit

You may engage with the local community while on this gorilla and Lake Mutanda safari. The Nkuringo and Buhoma community visit gets you to understand people's local life. You may visit a homestead, spend some time at the local beer brewery, traditional healer, blacksmith, and others, especially in Bwindi Impenetrable National Park.

The visit to the Batwa community is home to some of the survivors of eviction as gorilla conservation was taking precedence. The Garama cave was very important in the lives of the Batwa as this is where their council of chambers used to happen. They used this cave as retreat point after raiding the Bafumbira farmers.

How Long Is Gorilla Tour?

The gorilla tour time is still being determined as locating the mountain gorillas is hard to determine. Mountain gorillas live freely in the wilderness, so it's hard to determine their next move. Each day, a team of ranger guides wakes up to find where the mountain gorillas might have spent the night and possible day hangout spot. They provide these clues to the ranger guides, which they use when leading the tourists.

You start the gorilla trek from the trail where the mountain gorillas were last seen the previous day and then follow the clues of earlier trackers. Some patience is required as you need to know the exact time to find the mountain gorillas. 

Have an open mind because different features are interesting in the forest, such as the sparkling waterfalls and primates like black and white colobus, vervet monkeys, grey-cheeked mangabey, red-tailed monkeys, blue monkeys, and olive baboons.

When you locate the mountain gorillas, only an hour is allowed with them during gorilla trekking and four hours during gorilla habituation experience. This time is restricted for conservation reasons as mountain gorillas are highly sensitive to intruders in their presence. This is why you need to attend a briefing before the gorilla safari.

Finding the mountain gorillas gives you chills and excitement because their huge body structure is covered in dark fur. Their shy and sunken dark brown eyes tell how vulnerable they are.

How difficult is gorilla safari in Uganda?

Gorilla trekking or Habituation experience safari is quite strenuous because of the nature of the topography of this area. This area is covered by volcanic remnants, including ridges and plateaus covered in tangled vegetation. On the slopes of these highlands, the mountain gorillas, at times, spend their daytime. To find them, tourists have to hike, which is quite difficult.

You need to have some level of fitness to get through with the gorilla safari. Carry some energizers, wear the right safari gear, and others. The ranger guides follow the pace of the slowest trekkers so as not to forget anyone in the wilderness.

What Can I See in Lake Mutanda?

Lake Mutanda is a haven for tranquility after the tiring gorilla safari. When sitting by the bay of Lake Mutanda, you feel the cool breeze and listen to the soothing calls of the jungle. Lake Mutanda has amazing views of its surroundings, and keen birders can spot a wide range of birds.

 You can explore Lake Mutanda by boat in order to enjoy more about the stunning views around this lake. Visiting the islands in Lake Mutanda is exceptional as you may spot some primates that love spending the day feeding on the freebies of the forests on these Islands.

Are Mountain Gorillas Harmful?

Mountain gorillas are not harmful as they are shy and serene primates. On the outlook, mountain gorillas seem intimidating because of their huge bodies, dark fur, walk-by-knuckle style, and much more. This is just a show, but in reality, mountain gorillas are cowards that love running into hiding when agitated.

This, however, does guarantee anyone to try their patience as mountain gorillas have mood swings too. When angry, the mountain gorillas thump their chests hard, pull grass around them, hoot, walk on one leg and so much more. When you observe this behavior during gorilla safari, do not panic as you may cause a stampede in the forest. Wait for the ranger guide to establish the trigger of the mountain gorilla aggression.

 Sometimes, it's a family feud or an attack from another gorilla family. Follow the advice given by the ranger guide as they understand what may be the cause of the matter. 

While on gorilla safari, try not to do anything that can annoy the mountain gorillas, like touching their infants, mimicking or provoking the mountain gorillas, staring deep into the shy brown eyes of the mountain gorillas and others. During the briefing, you are given the guidelines of how to behave while with the mountain gorillas. Religiously follow the rules of the gorilla safari to enjoy the four or one hour with the mountain gorillas.

What To Pack For Gorilla and Lake Mutanda Safari from Mbarara City?

  • Warmers as the gorilla safari area and Lake Mutanda area get cold early morning and late afternoon. 
  • Safari boots
  • The mountain gorillas live in the jungle with a rough environment, so you need safari boots for your feet.
  • Safari clothes
  •  Wearing a long-sleeved shirt and trousers in wilderness-friendly colors like tan makes you feel comfortable while you trek to find the mountain gorillas.
  • A waterproof backpack to carry with your safari gear.
  • Insect repellant to apply as you walk into the forest and keep away stinging insects
  • Safari hat to cover your head and protect it from dripping water off the leaves.
  • A camera to keep memories of your gorilla safari.
  • First aid kit with emergency medication in case you need it.
  • Extra batteries to exchange with in case one runs low.
  • A torch for lighting in the nights when lights are out.
  • Flip flops to change into after a long day in the wilderness.
  • Foldable water bottle to carry drinking water with in case you need to quench your thirst.
  • Some hard cash in case you need to do on ground purchase. Credit cards are not commonly used in Africa because of the long process of obtaining money from them.
  • Toiletries in case your lodge does provide

Contact us for more information.

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Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
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Stephen Davis
4 November 2025
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Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
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Patrick F
25 October 2025
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The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
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Donald A
23 October 2025
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Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
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Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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Laura Gooch
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We had the most amazing trip with Encounter safaris. Dennis helped plan our itinerary to match some specific requests and Patrick our driver was kind, knowledgeable and fun! Our trip included visiting the Gorillas, chimpanzees and Murchison Falls - an unforgettable trip. Thank you!
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Daniel C
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We recently completed a memorable trip organized by Encounter Africa, traveling from Kigali, Rwanda to Entebbe, Uganda, and overall, the experience was overall excellent. Right from the start, everything was well-organized, and the itinerary was thoughtfully planned. The lodges selected for our stay were generally of a high standard, offering comfort, great service, and beautiful surroundings. There was one exception during the trip where a lodge didn’t meet expectations, but we were very impressed with how quickly and professionally Encounter Africa responded. They changed the accommodation immediately without fuss, showing a strong commitment to guest satisfaction. A major highlight of the trip was our guide, Richard (Instagram: @richardmrtravels). Richard was nothing short of fantasti....knowledgeable, friendly, and always ready to help. Whether we had questions about the places we visited, needed assistance with logistics, or just wanted to learn more about the region, Richard was our go-to person. He’s highly recommended if you want a top-notch guide who truly cares about your experience. The gorilla and chimpanzee tracking excursions were absolutely unforgettable—well coordinated, with expert local trackers, and truly one-of-a-kind wildlife encounters. The only downside of the trip was the standard of transport provided. The vehicle’s air conditioning was not functioning properly, which made some of the longer drives uncomfortable, especially during the hotter parts of the day
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Anthony Maestri
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Patrick was our tour guide and he was nothing short of amazing. He helped to make my wife and my honeymoon unforgettable. He made us feel totally comfortable and and was a pleasure to get to talk with and learn more about Uganda. Without hesitation I recommend his service. Uganda will hold a special place in our heart, in my ways because of Patrick’s level of service and caring nature. The chimp trekking and gorilla hiking were a once in a lifetime experience. Don’t hesitate to use this company and make sure to ask for Patrick!
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Calm and organized
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Ghazal
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Well organized and reliable company. Everything was planned to our fullest satisfaction. I can recommend this company anytime🦍❤️
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Nick Presser
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Incredible safari company that I will happily use again. If I could give 6 stars I would. Monica is a true standout in the office, and I appreciate her and her work so much. Obed is a wonderful guide and feel so lucky to have been paired with him.
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Staff are friendly and helpful

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Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
Stephen Davis profile picture
Stephen Davis
4 November 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
Patrick F profile picture
Patrick F
25 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
Donald A profile picture
Donald A
23 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
Jordan Spriggs profile picture
Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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