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How to avoid being scammed when planning your kenya safari online

August 9, 2025

How to avoid being scammed when planning your kenya safari online

Booking Kenya safaris online is the new African safari booking trend however there are scammers too. Every one would wish to use the service of an accredited tour company but even scammers are in the game too.

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Kenya is one of the top African safari destinations with the great wildebeest migration toping the list of most sought tour activities to see in the country. Masai Mara national Reserve which receives multitudes of wild animals from Serengeti National Park in Tanzania is the star of the safari show in Kenya.

As a great African safari destination, Kenya has some of the most beautiful beaches in Africa that is Mombasa which serves as the port of the country too.

The stunning glacier top of single Mountain Kilimanjaro block is best viewed from the Kenya side especially from Amboseli National Park. This provides one of the perfect natural backdrops on a photographing location.

To avoid meeting the wrong Kenya safari booking tour operator online you need to consider some of the below details

Cross check the profile information about the tour company hoping to deal with.

Most companies that deal in Kenya safaris that are accredited are registered by the government of Kenya through bodies like Kenya Tourism Board, Kenya wildlife Society and other significant tourism bodies.

Ensure to find more about the details of the tour company’s location, verify the telephone numbers indicated on the website and more details. When planning the Kenya safari with a strange company you have seen online, be as inquisitive as you can to avoid investing your hard earned money with the wrong people (Getting scammed)

As Encounter Africa safaris we have been in African tour operations for over 10 years a period we do not take for granted because of the experience gained from each tour we complete. Our safari team is experienced and have been to most of the destinations where we operate. This gives us chance to give factual information about most destinations including Kenya safari destinations.

Check for Safari Reviews about the tour company dealing with

There are different forums online with information about a number of tour operators. Try to check for Kenya safari reviews about the company to entrust your money with at travel forum like trip advisor, safari booking, lonely planet, google search and more.

You may test your chances by asking for option of Kenya safari companies to use too as there is always someone to provide clues but do personal research too.

Use recommendations from past traveler to Kenya

Online there so many that have travelled to do Kenya safaris and are ready to share there experience with whoever cares to ask. You may request for help about which company to use from especially those who have travelled to Kenya for a safari in the most recent times.

Do not Pay for the Kenya safari quotation before verifying with the service providers included in the itinerary provided to you.

Further more, try to cross check with the hotel, lodge or campsite that is forwarded to you as one of the possible facilities to use during Kenya safari as another way to verify if your booking is real.

This background check up helps you to make follow up on the preparations for your Kenya safari.

Do not forward credit card details to a Tour operator you are not comfortable with

When requested to forward your credit card details to pay for the Kenya safari and you are not comfortable, do not continue with this or else use wire transfer. This is to avoid making errors on your credit card in case the operator is not well acquitted with the process.

Plan the Kenya safari when on ground

In case you are in Kenya or travelling to the country for another business, you can still arrange the Kenya safari when on ground. When you plan the Kenya safari when on ground especially short notice booking, you may miss out on the best options of accompanies safari amenities. During the peak Kenya tourism season, there are usually more tourists visiting the country and so fewer options of supporting logistics are left for last minute bookings.

What activities to do on Kenya safari

Kenya is a rich safari destination in African with a variety of optional activities to do. One needs to make a selection of safari activities to do in Kenya so that a working itinerary is tailored to suit the needs desired, time on safari and budget.

At Encounter Africa safaris, we have prepackaged Kenya safaris but we can also tailor an itinerary to meet your desires.

Game drives on Kenya safari

Kenya is a rich game safari destination hosting some of the best game drive experiences in the jungle. The watching the great wildebeest migration with its peak in mainly July and August is one of the best Kenya safari activities. Mara crossing where millions of wild animals cross the Mara river but intercepted by the hungry huge Nile crocodiles is the highlight of the great migration season.

During the game drives on the tracks of Kenya game parks may enable you to spot lions, wildebeests, leopards, Rhinos, herds of elephants, buffaloes giraffes, waterbucks, bushbucks and more. Not all these animals are found in all the Kenya National parks but sighting of some of them is in specific parks so mention your desired animal and our safari consultant will get back to you with advise where necessary.

Some of the Kenya game parks include Masai Mara National Reserve, Amboseli National Park, Nairobi National Park, Tsavo east And West National Park, Lake Nakuru National Park and more.

Birding During Kenya safari 

Kenya is a rich birding safari destination in Africa with more than 1000 bird species registered in the country an unrivaled record. The lesser Flamingos that flock Lake Nakuru shading it pink are amazing to watch as they deep their pink beaks into the shallow waters at the banks to catch a meal.

Other notable birding destinations in Kenya include Masai Mara national Reserve, the Kenyan cost, Tsavo east And west National Park, Meru national Park and other. Note that these Kenya National Parks are  not situated in one location so you need a well planned Kenya birding itinerary to cover a wider area.

Hot air balloon Safaris in Kenya

Enjoy the view of game parks in Kenya from a more elevated point by taking a hot air balloon safari. In Kenya National parks like Masai Mara National Reserve, the view multitudes of wild animals that visit the park during the great wildebeest migration is clearer from above.

The best time to do hot air balloon safari is during early mornings as animals emerge from night hide outs to face the day.

Community visit During Kenya safari

The Masai community visit stands out in all community visits in Kenya. The Masai are a unique community that is conservative with their customs even with the infiltration of modernity in most communities.

Masai are cattle keepers a practice they have held on to since time immemorial. The unique dress code of the Masai in red attire and well-crafted beads is amazing. While on a visit to the Masai community, you may get to participate in bead ornament making, milking, visit a Manyatta, local cuisine tasting and more.

Beach Holidays in Kenya      

Kenya has some of the stunning beaches in Africa especially in Mombasa where there is a coastline that separates the it from the Indian Ocean. Some of the beach safari activities to do in Kenya include a visit to the Kisite Marine National Park which is 40 kilometers from Diani to Mombasa.

At Kisite Marine National Park, you get to see amazing colorful corals, visit amazing Islands like Mpunguti Island and more. These are chances of spotting dolphins, schools of bonito and frigate mackerel are present. Whale spotting is possible where you get the opportunity to get a glimpse on these water giants as they do there thing.

Other beach activities you can do on Kenya’s coast include sand beach walks, destination weddings, scuba diving, snorkeling, cruise boat experience, sun bathing by the beach and more.

Mountain Climbing in Kenya

Mountain climbing on Mountain Kenya is a great adventure to test your fitness level and enjoy a view of its surroundings from a more elevated point. It is best to do mountain Climbing on mountain Kenya in the dry season when the trails up the mountain are dry and no fear of splash floods from the Rivers that flow down the slopes.

The rich fauna and flora you encounter on the way up or returning from mountain Kenya is unique. Every hiker has a different passion that pushes them to try this Kenya safari adventure. The climate, geology of Mountain Kenya tell the story of this huge upland.

The hike on mountain Kenya gets you to the twin peaks Nelions and Batian plus Lenana.

The hike up mountain Kenya may take about 5 days return trip but you need to carry the necessary supplies to support you through those days way from the ground.

Nairobi city tour

Nairobi city is the capital of Kenya where the heart beats. While on tour around Nairobi, you may visit the business centers, museums, high institutions like Nairobi University, places of worship, taste some Kenyan cuisines and continental dishes and more.

An early start to do Nairobi city tour is recommended so that you cover a wider area before jam time.

Best Time To Plan Kenya Safari Online

The dry season is the perfect timing for booking a Kenya safari when the environment is dry and animal visibility is better. In the National Park, the grass is lower especially in the game parks permitting better chances to spot animals from hard to reach spots. The dry season in Kenya is normally June to October and December to January this is the peak tourism season too.

 The great wildebeest migration season in Masai Mara National Reserve is the highlight of safari activities in Kenya but it is best to visit during this season especially when Mara crossing is expected. During Mara crossing, the Kenya side has the best view of this world natural wonder where millions of animals push there way across this river as crocodiles await to grab the weak. July to August is normally the climax of the great wildebeest migration when Mara River crossing is in high gear.

Even the beach Kenya holidays are best enjoyed in the dry season when the sun is expected to shine bright creating and clouds clearer creating a deep blue effect in the ocean water.

During the wet season, Kenya safari destinations are also open and game sightings are possible in the savannahs. Note that the grass is higher which may obstruct your view but the parks have mesmerizing surrounding. For those wishing to get no interruptions while on safari, the wet season may be the appropriate time when fewer tourists are expected to visit.

What to Expect on Kenya safari

During Kenya safari, expect to see a variety of wild animals, birds and amazing features in different parks. A visit to the Kenyan coast gives you the feel of beach life and an endless view of the blue ocean surface.

Expect to drive on quite rough roads to the different safari destinations in Kenya because the roads especially upcountry are still in a dilapidating state.

The common language spoken in Kenya is Kiswahili, so in some places you may encounter language barrier and it is best to use the assistance of a professional driver guide with knowledge of the language.

In African service is sometimes slow so you need to bear some level of patience so that you do not ruin your Kenya safari experience.

Expect to find more tourists in Kenya safari destinations like Masai Mara National Park most especially during the peak season but allow your self to co-exist with them for the time you are in the park.

In case you are using public transport to different destinations during Kenya Safari, expect to be packed in one Mattatu at least 14 passengers and some have limited leg room. 

The local currency of Kenya is Kenyan Shilling even though other currencies are also used as legal tender but it is better to exchange the foreign currency into local for on ground purchases.

Get in touch with us for more information.

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Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
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Stephen Davis
4 November 2025
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Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
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Patrick F
25 October 2025
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The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
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Donald A
23 October 2025
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Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
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Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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CUSTOMER REVIEWS

Read the real stories and experiences shared by fellow travellers who've travelled with Encounter Africa Safaris.

GOOGLE REVIEWS (Over 40+ Reviews)

Gorilla Safaris: Encounter Africa Safaris Ltd
Gorilla Safaris: Encounter Africa Safaris Ltd
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Laura Gooch profile picture
Laura Gooch
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We had the most amazing trip with Encounter safaris. Dennis helped plan our itinerary to match some specific requests and Patrick our driver was kind, knowledgeable and fun! Our trip included visiting the Gorillas, chimpanzees and Murchison Falls - an unforgettable trip. Thank you!
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Daniel C
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We recently completed a memorable trip organized by Encounter Africa, traveling from Kigali, Rwanda to Entebbe, Uganda, and overall, the experience was overall excellent. Right from the start, everything was well-organized, and the itinerary was thoughtfully planned. The lodges selected for our stay were generally of a high standard, offering comfort, great service, and beautiful surroundings. There was one exception during the trip where a lodge didn’t meet expectations, but we were very impressed with how quickly and professionally Encounter Africa responded. They changed the accommodation immediately without fuss, showing a strong commitment to guest satisfaction. A major highlight of the trip was our guide, Richard (Instagram: @richardmrtravels). Richard was nothing short of fantasti....knowledgeable, friendly, and always ready to help. Whether we had questions about the places we visited, needed assistance with logistics, or just wanted to learn more about the region, Richard was our go-to person. He’s highly recommended if you want a top-notch guide who truly cares about your experience. The gorilla and chimpanzee tracking excursions were absolutely unforgettable—well coordinated, with expert local trackers, and truly one-of-a-kind wildlife encounters. The only downside of the trip was the standard of transport provided. The vehicle’s air conditioning was not functioning properly, which made some of the longer drives uncomfortable, especially during the hotter parts of the day
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Anthony Maestri
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Patrick was our tour guide and he was nothing short of amazing. He helped to make my wife and my honeymoon unforgettable. He made us feel totally comfortable and and was a pleasure to get to talk with and learn more about Uganda. Without hesitation I recommend his service. Uganda will hold a special place in our heart, in my ways because of Patrick’s level of service and caring nature. The chimp trekking and gorilla hiking were a once in a lifetime experience. Don’t hesitate to use this company and make sure to ask for Patrick!
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Juma Taremwa
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Calm and organized
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Ghazal
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Well organized and reliable company. Everything was planned to our fullest satisfaction. I can recommend this company anytime🦍❤️
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Nick Presser
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Incredible safari company that I will happily use again. If I could give 6 stars I would. Monica is a true standout in the office, and I appreciate her and her work so much. Obed is a wonderful guide and feel so lucky to have been paired with him.
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Nelson Mugisha
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Staff are friendly and helpful

TRIP ADVISOR (Over 450+ Reviews)

Excellent rating
Based on 473 reviews
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
Stephen Davis profile picture
Stephen Davis
4 November 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
Patrick F profile picture
Patrick F
25 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
Donald A profile picture
Donald A
23 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
Culture Trekking profile picture
Culture Trekking
21 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
Laura22015 profile picture
Laura22015
11 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
Jordan Spriggs profile picture
Jordan Spriggs
26 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
Tristan L profile picture
Tristan L
17 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
Alexandre R profile picture
Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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