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How can a tour operator be licensed by UTB.

February 1, 2025

How can a tour operator be licensed by UTB.

To be licensed by the Uganda Tourism Board, a tour operator must undergo a rigorous process demonstrating compliance with stringent requirements ensuring professionalism, safety and quality services. First, the operator must register their company with the Uganda Registration Services Bureau and obtain a certificate of incorporation then after you must obtain a tax identification number and value-added tax registration from Uganda Revenue Authority.

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The operator has to submit an application to the Uganda Tourism Board, providing documentation including proof of registration, tax compliance, and liability insurance. Tour operators must also meet specific requirements for offices, equipment, and staff, including employing certified guides and tour leaders. Additionally, operators must follow to Uganda Tourism Board’s standards for customer service, safety and environmental responsibility.

An inspection of the operator’s premises and services is conducted to verify compliance, the Uganda Tourism Board issues a license, renewable annually, contingent on continued compliance with regulations and quality standards. Licensed operators are listed on the Uganda Tourism Board’s website, enhancing credibility and visibility among tourists and travel agents. This comprehensive licensing process ensures that tourists receive high-quality services from reputable and professional tour operators, promoting Uganda’s tourism industry and safeguarding visitor experiences.

Uganda Tourism Board.

The Uganda Tourism Board (UTB) is the national tourism organization responsible for promoting and developing Uganda’s tourism industry, mandated to increase tourist arrivals and revenue. Uganda Tourism Board was established in 1994, UTB operates under the Ministry of Tourism, Wildlife and Antiquities, with a mission to create a thriving tourism sector that contributes significantly to Uganda’s economic growth and development.

Uganda Tourism Board’s primary objectives include marketing Uganda’s diverse tourism products, including its stunning natural beauty, rich cultural heritage, and unique wildlife experiences, such as gorilla trekking and wildlife safaris. To achieve this, UTB engages in various activities, including destination marketing, product development, quality assurance, and human resource development.

Through its licensing and certification programs, UTB regulates to tourism industry, ensuring that tour operators and service providers meet the minimum standards for quality, safety and customer satisfaction. By promoting Uganda’s unique selling proposition, ’’Pearl of Africa’’, Uganda Tourism Board aims to position the country as a premier tourist safari destination in Africa, attracting visitors from around the world experience its breathtaking landscapes, vibrant culture and warm hospitality. Ultimately, Uganda Tourism Board’s efforts contribute to job creation, economic growth, and conservation of Uganda’s natural and cultural resources, benefiting both locals and visitors alike.

Tour operator.

A tour operator is a vital component of the tourism industry, responsible for planning, organizing, and executing memorable travel experiences for individuals, groups, and organizations. Many tour operators specialize in tourism markets, such as adventure travel, luxury tourism, cultural exploration or eco-tourism, offering perfect experiences that cater to the diverse passions and interests of different tourists. Other tour operators focus on specific geographic regions, possessing knowledge of local customs, history and attractions.

Why a tour a tour operator should license by Uganda Tourism Board?

Obtaining a license from the Ugandan Tourism Board (UTB) is important for tour operators as it supports their professionalism, credibility and commitment to quality services, ultimately safeguarding the interests of tourists and promoting the country’s tourism industry.  A Uganda Tourism Board license ensures that the operator meets stringent standards for customer service, safety and environmental responsibility, giving tourists confidence in their choice of operator.

Moreover, a licensed tour operator has undergone supervision and training, and clients receive knowledgeable guides, reliable transportation, and well-planned itineraries. The license further enables operators to access UTB’s marketing platforms, increasing visibility and credibility among tourists, travel agents and international partners. Licensed operators are also better equipped to move Uganda’s tourism landscape, exploiting UTB’s expertise and networks to create unique experiences and resolve and plan for challenges.

Furthermore, licensing promotes less competition among operators, encouraging innovation, quality improvement, by maintaining accountability. By supporting licensed operators, tourists contribute to Uganda’s economic growth, conservation efforts and community development initiatives, as licensed operators are more likely to cooperate to sustainable tourism practices and partner with local businesses. Uganda Tourism Board license serves as a badge of excellence, reassuring tourists that their chosen operator is dedicated to delivering exceptional experiences, protecting their rights, and showcasing the best of Uganda.

How to become a licensed tour operator in Uganda.

To become a licensed tour operator in Uganda there is a process that shows your commitment to professionalism, quality service, and sustainable tourism practices. First, register your company with the Uganda Registration Service Bureau, obtain a certificate of incorporation, and register with the Uganda Revenue Authority for tax purposes. Next, secure liability insurance and establish a physical office in Uganda, equipped with the necessary infrastructure and staffed by certified guides and tour leaders.

Develop a business plan outlining your operational strategy, market analysis, and financial projections. Ensure your vehicles meet Uganda Tourism Board’s standards and maintain a minimum fleet. Familiarize yourself with Uganda Tourism Board’s code of ethics, industry regulations, and quality standards. Gather the required documents, including business registration certificates, tax clearance, insurance policies, staff qualifications and a detailed itinerary of your tour packages.

Submit your application to UTB, pay the prescribed licensing fee, and undergo and inspection to verify compliance with health. Upon licensure, leverage UTB’s marketing platforms, networking opportunities, and capacity-building initiatives to grow your business and contribute to Uganda’s thriving tourism industry.

Getting Licensed: Uganda tourism Board’s Tour Operator Accreditation.

Getting licensed through Uganda Tourism Board’s (UTB) Tour Operator Accreditation is a comprehensive process designated to ensure that tour operators meet stringent industry standards, provide high-quality services and promoting sustainable tourism practices. This accreditation serves as a badge of excellence, reassuring tourists of an operator’s professionalism, reliability and commitment to exceptional experiences.

To achieve accreditation, operators must undergo a rigorous evaluation, commencing with registration with the Uganda Registration Services Bureau and Uganda Revenue Authority. UTB then assesses the operator’s physical office, infrastructure, and equipment, as well as staff qualifications, guide certifications, and vehicle fleet.

A detailed review of business plans, market strategies and financial projections follows, alongside verification of liability insurance and compliance with health, safety. UTB inspectors conduct on-site assessments to validate operational capacity, customer service standards and adherence to the UTB code of ethics. Upon successful evaluation, operators receive a license, renewable annually, contingent on continued compliance with regulations and quality standards. Accreditation benefits include enhanced credibility, increased visibility on UTB’s marketing platforms, and access to networking-building initiatives, and exclusive partnerships.

Furthermore, accredited operators contribute to Uganda’s economic growth, conservation efforts, and community development initiatives, while showcasing the country’s unique attractions and cultural heritage. By obtaining UTB approval, tour operators demonstrate their dedication to delivering exceptional tourism experiences, safeguarding tourists’ interests, and promoting responsible tourism practices, finally strengthening Uganda’s reputation as an attractive African destination.

Uganda Tourism Board Licensed Tour Operator: Benefits and Advantages.

Uganda Tourism Board (UTB) licensed tour operator controls benefits and advantages, prospering your company to new heights of success and integrity. With this honored accreditation, you join an elite group of professionals committed to delivering fascinating tourism experiences, enhancing Uganda’s reputation as a perfect African destination. Enjoy increased visibility and credibility platforms, including listing in their website and participation in international tourism affairs.

The tour operator always gets exclusive partnerships with travel agents airlines and hospitality providers, expanding your network and access to new markets. UTB licensed operators also receive first consideration for government and private sector contracts, tender opportunities and collaborative plans. Licensed operators also gain access to UTB’s capacity-building programs, training programs, and workshops, perfecting staff skills and knowledge.

Also Uganda Tourism Board provides licensed operators with vital market research, industry opinions, and trend analysis, enabling informed decision-making and strategic planning. With UTB licensure, your business becomes a milestone of excellence, distinguishing itself from unlicensed operators and strengthening its reputation as a trusted, knowledgeable, and innovative tour operator, as well as a success and contributing to Uganda’s tourism prosperity.

Uganda Tourism Board Licensing Criteria: Ensuring Quality and Excellence in Tourism.

Uganda Tourism Board (UTB) licensing criteria is a crucial set of standards designated to ensure quality and excellence in tourism, conserving the interests of tourists and promoting sustainable tourism practices. To obtain a license, tour operators must prove compliance with the right requirements, including business registration, tax clearance, liability insurance and certified guides and tour leaders. Uganda Tourism Board evaluates operators’ physical offices, infrastructure, and equipment as well as staff qualifications, market knowledge and financial capacity.

Uganda Tourism Board also reviews operators’ tour packages, ensuring accuracy, transparency, and value for money. Additionally, operators must provide proof of membership with professional associations such as the Association of Uganda Tour Operators, and adhere to UTB’s code of ethics. The licensing criteria also emphasize the importance of customer service, requiring operators to have clear complaints handling procedures and customer feedback mechanisms.

By meeting these important standards, licensed operators demonstrate their dedication to delivering fascinating tourism experiences, showcasing Uganda’s unique attractions and cultural heritage. UTB’s licensing criteria serve as a standard for excellence, mentoring a competitive tourism industry that prioritizes quality, innovation and sustainability. Through this comprehensive evaluation process, UTB ensures that licensed operators contribute to Uganda’s economic growth, conservation efforts, and community developing precise licensing requirements for tour operators.

Uganda Tourism Board Licensing Requirements for the Tour operators.

Uganda Tourism Board has the right licensing requirements for the tour operators in order to provide and ensure that they provide high-quality services to tourists while promoting the country’s tourism industry to be the perfect one. To obtain a license, tour operators must first register their business with the Registrar General’s office and obtain a certificate of incorporation, after which they can apply for a UTB license.

The application process involves submitting a detailed application form, a proof of registration, a copy of the company’s memorandum and articles of association, and a certificate of tax compliance from the Uganda Revenue Authority. Tour operators must also pay an annual licensing fee, which depends on the type and size of the operation Licensed tour operators and tourists are advised to consider using only licensed operators like Encounter Africa Safaris to ensure their safety and the high-quality services. The licensing requirements are categorized into three main types; Type A for small-scale operators handling fewer than 50 tourists annually, Type B for the medium-scale operators handling from 50 to 200 tourists annually and then Type C for large-scale operators handling over 200 tourists annually.

Each type has specific requirements and fees with Type C operators requiring additional certifications such as ISO 9001 quality management standards. Overall, the Uganda Tourism Board licensing requirements aim to promote professionalism in Uganda’s tourism industry, protecting both tourists and local businesses while showcasing the country’s unique attractions and cultural heritage.

In conclusion, to be licensed by Uganda Tourism Board, a tour operator must undergo a genuine process involving business registration, tax clearance, liability insurance, certified guides and adherence to industry standards, ethics and sustainable practices. This entails submitting documentation, passing inspections, and demonstrating commitments to quality services, customer satisfaction and community engagement.

Upon successful registration, the operator receives a renewable annual license, enhancing credibility, visibility and access to exclusive partnerships and marketing platforms, hence contributing to its reputation as a wonderful African safari destination. Considering a reputable tour operator like Encounter Africa Safaris you will explore Uganda safari, which is an unforgettable adventure into the heart of Africa, where lush landscapes, various wildlife and vibrant cultures. Uganda has a thrilling safari destinations that is Murchison Falls National Park, Queen Elizabeth National Park, Lake Mburo National Park, Bwindi Impenetrable Forest National Park, Kibale Forest National Park, Mgahinga Gorilla National Park and among many others to spot the incredible big four mammals that is elephants, leopards, buffaloes, lions, with additional of the rhinos in Ziwa Rhino Sanctuary.

On a Uganda safari, you can encounter beautiful primates that is chimpanzees, gorillas and among others. With our expert guidance, Uganda safari offers an immersive experience of Africa’s wilderness, rich history and warm hospitality, leaving you with lifelong memories of this enchanting Pearl of Africa.

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Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
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Stephen Davis
4 November 2025
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Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
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Patrick F
25 October 2025
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The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
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Donald A
23 October 2025
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Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
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Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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CUSTOMER REVIEWS

Read the real stories and experiences shared by fellow travellers who've travelled with Encounter Africa Safaris.

GOOGLE REVIEWS (Over 40+ Reviews)

Gorilla Safaris: Encounter Africa Safaris Ltd
Gorilla Safaris: Encounter Africa Safaris Ltd
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Laura Gooch profile picture
Laura Gooch
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We had the most amazing trip with Encounter safaris. Dennis helped plan our itinerary to match some specific requests and Patrick our driver was kind, knowledgeable and fun! Our trip included visiting the Gorillas, chimpanzees and Murchison Falls - an unforgettable trip. Thank you!
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Daniel C
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We recently completed a memorable trip organized by Encounter Africa, traveling from Kigali, Rwanda to Entebbe, Uganda, and overall, the experience was overall excellent. Right from the start, everything was well-organized, and the itinerary was thoughtfully planned. The lodges selected for our stay were generally of a high standard, offering comfort, great service, and beautiful surroundings. There was one exception during the trip where a lodge didn’t meet expectations, but we were very impressed with how quickly and professionally Encounter Africa responded. They changed the accommodation immediately without fuss, showing a strong commitment to guest satisfaction. A major highlight of the trip was our guide, Richard (Instagram: @richardmrtravels). Richard was nothing short of fantasti....knowledgeable, friendly, and always ready to help. Whether we had questions about the places we visited, needed assistance with logistics, or just wanted to learn more about the region, Richard was our go-to person. He’s highly recommended if you want a top-notch guide who truly cares about your experience. The gorilla and chimpanzee tracking excursions were absolutely unforgettable—well coordinated, with expert local trackers, and truly one-of-a-kind wildlife encounters. The only downside of the trip was the standard of transport provided. The vehicle’s air conditioning was not functioning properly, which made some of the longer drives uncomfortable, especially during the hotter parts of the day
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Anthony Maestri
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Patrick was our tour guide and he was nothing short of amazing. He helped to make my wife and my honeymoon unforgettable. He made us feel totally comfortable and and was a pleasure to get to talk with and learn more about Uganda. Without hesitation I recommend his service. Uganda will hold a special place in our heart, in my ways because of Patrick’s level of service and caring nature. The chimp trekking and gorilla hiking were a once in a lifetime experience. Don’t hesitate to use this company and make sure to ask for Patrick!
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Juma Taremwa
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Calm and organized
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Ghazal
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Well organized and reliable company. Everything was planned to our fullest satisfaction. I can recommend this company anytime🦍❤️
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Nick Presser
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Incredible safari company that I will happily use again. If I could give 6 stars I would. Monica is a true standout in the office, and I appreciate her and her work so much. Obed is a wonderful guide and feel so lucky to have been paired with him.
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Nelson Mugisha
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Staff are friendly and helpful

TRIP ADVISOR (Over 450+ Reviews)

Excellent rating
Based on 473 reviews
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
Stephen Davis profile picture
Stephen Davis
4 November 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
Patrick F profile picture
Patrick F
25 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
Donald A profile picture
Donald A
23 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
Culture Trekking profile picture
Culture Trekking
21 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
Laura22015 profile picture
Laura22015
11 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
Jordan Spriggs profile picture
Jordan Spriggs
26 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
Tristan L profile picture
Tristan L
17 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
Alexandre R profile picture
Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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