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How do you know that your gorilla habituation permit is guaranteed?

August 28, 2023

How do you know that your gorilla habituation permit is guaranteed?

How do you know that your gorilla habituation permit is guaranteed? Upon purchasing the mountain gorilla permit, you know your gorilla habituation safari is guaranteed. Before securing a gorilla habituation permit, you must have a date when you hope to attend this once-in-a-lifetime safari. Check the availability of gorilla habituation permits first because these permits sell out very fast, especially during the dry season. The dry season is normally June, July, August, September, December, and January.

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The gorilla habituation experience is an adventure where tourists escort a team of habituators to follow semi-habituated mountain gorillas and stay with them for 4 hours. In Uganda, gorilla habituation happens in the southern part of Bwindi Impenetrable National Park. Only two gorilla families are open for gorilla habituation experience, with 8 gorilla permits per day.

The Uganda Wildlife Authority is the only body selling and regulating gorilla safaris. You can book the gorilla habituation permit from the Uganda Wildlife Authority or through an accredited tour operator like Encounter Africa Safaris.

You need to purchase the gorilla habituation permit in advance because of the overwhelming demand for these permits worldwide. To be on the safe side, you need to purchase the gorilla permit at least 6 months to a year upfront.

Reserving the gorilla habituation permit upfront allows you to secure accommodation of your choice and budget. Finding accommodations for all budgets is challenging during the peak tourism season because of the overwhelming demand.

How do you know that your gorilla permit is guaranteed 

Purchase Gorilla Habituation Permit from Uganda Wildlife Authority

In case you are to plan the gorilla habituation safari by yourself, you have to check for gorilla permit availability from the Uganda Wildlife Authority. The Uganda Wildlife Authority is responsible for selling and regulating gorilla permits. You must have a date when you hope to do a gorilla habituation experience and the number of people you hope to travel with. Request for a receipt as confirmation of your full payment. This is what you present to collect the gorilla permit card.

Remember that the gorilla permits are limited to a maximum of 4 per family.

You must have some patience because of the long queue of calls through the reservation office lines of the Uganda Wildlife Authority. If your gorilla permit is secured, collect it from the Uganda Wildlife Authority reservation office before starting the safari. This means you need to spend pre–tour nights in Uganda to allow the chance to pick up your gorilla permit card.

Buy A Gorilla Permit Through an Accredited Tour Operator. 

You can book a gorilla permit through an accredited tour operator like Encounter Africa Safaris. We can assist you in purchasing the gorilla permit for your dates and put together other safari amenities to lift the burden of organizing a gorilla safari.

When we purchase a gorilla permit, we receive a receipt, which we use to collect the gorilla permit card before starting this adventure. We can do it if you wish us to scan this receipt to confirm its purchase.

At Encounter Africa Safaris, we are a certified Uganda and Rwanda safari company with over 10 years of experience in planning African safaris. This expertise has won us great reviews on forums like Trip Advisor, Safari Bookings, and others.

Trust Encounter Africa Safaris with all your gorilla habituation safari arrangements you won't regret.

Top-up gorilla habituation permits time.

Uganda Wildlife Authority accepts installment purchases on gorilla permits. You can make 30% and 70 % gorilla permit payments, respectively. Gorilla permit installment purchase is only guaranteed if you purchase the gorilla permit 90 days before the trekking date and top-up 90 days before the trekking date.

When you forget to top up the gorilla permit, it is re-opened to public booking without your consent. The peak season gorilla permits sell out fast, so if your permit is from June to September and December to January, chances of finding availability are very slim.

Much as an installment gorilla permit purchase is open, you can fully pay for the gorilla permit to save yourself from forgetting to top up.

When your gorilla permit is topped up, you can go on safari without worrying about attending the habituation experience.

Forward personal details to include on the gorilla habituation permit card

Before a gorilla habituation safari, you must forward some personal information to add to your card, which is retrieved on the safari day. 

To collect your gorilla permit, you must forward details like your full name as presented on the passport, date of birth, nationality, expiry date, and others. These are your identification details.

Reconfirm Gorilla permit Serial number.

There is a serial number for every gorilla permit card issued by the Uganda Wildlife Authority. If the gorilla permit card is collected on your behalf, you can reconfirm its validity by calling the Uganda Wildlife Authority.

Upon knowing your gorilla habituation experience card has been collected, you can call the Uganda Wildlife Authority to check the serial number of this permit just to be sure it's registered in your name. This you can do towards your gorilla habituation experience days as the gorilla permit cards are reusable and only issued towards the days of the safari.

How can I Book a Gorilla Habituation Experience Permit

 Have a date when you hope to do a gorilla habituation experience safari and a possible number of people you hope to travel with. This helps you to stay on track with checking availability.

Check for gorilla permit availability per your preference dates through a tour operator or directly from the Uganda Wildlife Authority.

Upon finding availability, we advise tourists to purchase their gorilla permits as soon as possible. This is because their status changes any time since a first come, first served basis is used. During the peak season, the Gorilla permits sell out fast, and none is secured without payment.

To mention a few, forward personal details like nationality, full name as presented on the passport, date of birth, and passport expiry date.

How much is a gorilla habituation experience permit?

The current cost of a gorilla habituation experience permit is $1500 per person per trek for foreign nonresidents, $1000 for foreign residents, and 750000 shs for East African residents.

What is included and excluded in the cost of a Gorilla habituation experience permits gorilla habituation permit includes:

  • Park entrance fees.
  • Researcher fees.
  • Security during gorilla habituation.
  • Four hours with the mountain gorillas.
  • Briefing before gorilla habituation.
  • Local community support.
  • Mountain gorilla conservation.

Exclusions of gorilla habituation permit: tips, porters, accommodation, transport, snacks, and any other items of personal nature.

Is the gorilla habituation permit worth the money?

Every penny you spend on purchasing the gorilla permit is worth it, as mountain gorillas are some of the leftover primates of the ice age period. The mountain gorillas only live in Uganda, Rwanda, and D.R.Congo.

They are very vulnerable and endangered primates, so more funds are required to support their sustainable existence. When you purchase a gorilla permit, you support mountain gorilla conservation, and when you hire a porter to carry your gorilla safari gear, you support the local community. The gorilla safari permits are regulated to a maximum of 8 per family for conservation reasons.

When many tourists are allowed to visit the mountain gorillas, the effects of mass tourism may be felt.

Can I reschedule a gorilla habituation experience permit?

The gorilla habituation experience permit can be rescheduled in case you need to be more capable of honoring the pre-booked date. During the gorilla habituation safari preparations, you may later find out that you cannot travel but hope to do so in the future.

You have to follow the below procedure to reschedule the gorilla habituation permit.

Write to Uganda Wildlife Authority requesting to move your gorilla permit dates to a future date. Attach evidence showing why you cannot travel in case you have any.

When your request is approved, your gorilla permit is moved per your request based on the status of availability per day.

Uganda Wildlife Authority accepts two free gorilla permit reschedules for the same permit. However, the executive director is the only one to permit the third time.

What guarantees seeing mountain gorillas on a gorilla habituation experience safari?

Although the gorilla habituation experience mountain gorillas are semi-habituated, you have a 98% chance of finding them. Mountain gorillas live in a particular feeding area for some time and only relocate when necessary, like if food is not enough for the entire family, if a family member dies, and others.

Each day, a team of trackers wakes up earlier than others to follow the mountain gorillas and establish their possible hangout direction. Rangers follow these clues to find the mountain gorillas so that tourists are not left to wander in the wilderness. 

Experienced researchers conduct the gorilla habituation safari each day, and they know where most of these mountain gorillas spend their time.

The heavy weight of the mountain gorillas cannot allow them to move at a fast pace. An average fully grown male mountain gorilla weighs about 300 kilograms, while the females weigh about half this weight. The mountain gorillas may move slowly with this weight.

How dangerous are mountain gorillas?

Mountain gorillas may bear a scaring outlook. However, they are shy and serene primates. In many films and animations, the mountain gorillas are portrayed as violent creatures, but you get surprised upon meeting them. They are calm and down-to-earth primates who mind their business even though you stand before them.

This, however, doesn't mean provoke or tease the mountain gorillas because they have feelings too. When angry, mountain gorillas thump their chests hard, pull grass around them, walk on one foot, hoot, and so much more.

 On the way to find the mountain gorillas, try not to violate the rules of gorilla habituation by shouting and using flash photography because the mountain gorillas recognize you before you do. Like humans, they have a spy network that warns others of your presence before you see them.

What are the guidelines for gorilla habituation experience?

  • Wear a clean mask with the mountain gorillas to prevent the coronavirus's spread to these precious primates.
  • No feeding the mountain gorillas; if you are eating, do it at least 300 meters from them. This is to prevent any chances of them grabbing it from you, yet they are wild animals that must search for their food.
  • Sneezing or coughing before the mountain gorillas may spread an infection, so do it away from them.
  • Keep a distance of about 8 meters from the mountain gorillas when you locate them to prevent chances of spreading infectious germs to them.
  • Only children aged 15 years and above are allowed to do gorilla habituation experience because of the nature of the entire experience. Hiking to locate the mountain gorillas is challenging at times, which may be challenging for children below this age. Even the time of locating the mountain gorillas is still being determined, which requires patience. A child below this age may not withstand this.
  • Littering the forest is forbidden, which may alter the nature of the forest where the mountain gorillas live.
  • Only enter the forest with an escorting ranger guide because there are other unhabituated forest inhabitants that you may encounter, and they hurt you.
  • Only four hours are allowed with the mountain gorillas when you locate them. They have been habituated to be in the presence of humans for just that time.
  • Surrounding the mountain gorillas is forbidden because it makes them feel ambushed.
  • Never try to touch their infants because this agitates them and may push them into hiding. As you depart from the mountain gorillas stealthily way away without appearing suspicious before the mountain gorillas.

Contact us to check for availability and book your habituation permit in time.

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Excellent rating
Based on 473 reviews
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Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
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Stephen Davis
4 November 2025
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Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
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Patrick F
25 October 2025
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The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
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Donald A
23 October 2025
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Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
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Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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CUSTOMER REVIEWS

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GOOGLE REVIEWS (Over 40+ Reviews)

Gorilla Safaris: Encounter Africa Safaris Ltd
Gorilla Safaris: Encounter Africa Safaris Ltd
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Laura Gooch
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We had the most amazing trip with Encounter safaris. Dennis helped plan our itinerary to match some specific requests and Patrick our driver was kind, knowledgeable and fun! Our trip included visiting the Gorillas, chimpanzees and Murchison Falls - an unforgettable trip. Thank you!
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Daniel C
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We recently completed a memorable trip organized by Encounter Africa, traveling from Kigali, Rwanda to Entebbe, Uganda, and overall, the experience was overall excellent. Right from the start, everything was well-organized, and the itinerary was thoughtfully planned. The lodges selected for our stay were generally of a high standard, offering comfort, great service, and beautiful surroundings. There was one exception during the trip where a lodge didn’t meet expectations, but we were very impressed with how quickly and professionally Encounter Africa responded. They changed the accommodation immediately without fuss, showing a strong commitment to guest satisfaction. A major highlight of the trip was our guide, Richard (Instagram: @richardmrtravels). Richard was nothing short of fantasti....knowledgeable, friendly, and always ready to help. Whether we had questions about the places we visited, needed assistance with logistics, or just wanted to learn more about the region, Richard was our go-to person. He’s highly recommended if you want a top-notch guide who truly cares about your experience. The gorilla and chimpanzee tracking excursions were absolutely unforgettable—well coordinated, with expert local trackers, and truly one-of-a-kind wildlife encounters. The only downside of the trip was the standard of transport provided. The vehicle’s air conditioning was not functioning properly, which made some of the longer drives uncomfortable, especially during the hotter parts of the day
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Anthony Maestri
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Patrick was our tour guide and he was nothing short of amazing. He helped to make my wife and my honeymoon unforgettable. He made us feel totally comfortable and and was a pleasure to get to talk with and learn more about Uganda. Without hesitation I recommend his service. Uganda will hold a special place in our heart, in my ways because of Patrick’s level of service and caring nature. The chimp trekking and gorilla hiking were a once in a lifetime experience. Don’t hesitate to use this company and make sure to ask for Patrick!
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Juma Taremwa
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Calm and organized
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Ghazal
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Well organized and reliable company. Everything was planned to our fullest satisfaction. I can recommend this company anytime🦍❤️
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Nick Presser
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Incredible safari company that I will happily use again. If I could give 6 stars I would. Monica is a true standout in the office, and I appreciate her and her work so much. Obed is a wonderful guide and feel so lucky to have been paired with him.
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Nelson Mugisha
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Staff are friendly and helpful

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Excellent rating
Based on 473 reviews
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
Stephen Davis profile picture
Stephen Davis
4 November 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
Patrick F profile picture
Patrick F
25 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
Donald A profile picture
Donald A
23 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
Culture Trekking profile picture
Culture Trekking
21 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
Laura22015 profile picture
Laura22015
11 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
Jordan Spriggs profile picture
Jordan Spriggs
26 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
Tristan L profile picture
Tristan L
17 September 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
Alexandre R profile picture
Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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