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How Gorilla Families Are Allocated To Tourists On The Actual Day Of Trekking

July 13, 2023

How Gorilla Families Are Allocated To Tourists On The Actual Day Of Trekking

The criteria used when allocating gorilla families in Rwanda, Uganda, or D.R.Congo is hard to determine because mountain gorilla traits keep changing. Sometimes tourists are allocated gorilla trekking families for the day according to age bracket, physical capability, if lucky, according to people they have traveled with, but this is rare and others.

This explains why it is quite hard to determine the easiest gorilla family to trek, as you need to know which mountain gorilla family you will be given. 

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When booking gorilla trekking permits in Uganda Bwindi impenetrable national park, it is booked according to the four gorilla trekking areas in the park. The Bwindi Impenetrable National Park gorilla trekking areas include the Buhoma, Rushaga, Ruhija, and Nkuringo areas. Mgahinga National Park in Uganda has only one gorilla trekking family called Nyakagezi.

Rwanda's Volcanos national park currently has 15 gorilla families open to the public to book for gorilla trekking. Some of them include the Amahoro family, Sabyinyo family, Muhoza family, Umbano family, Susa family, Agashya family, and others.

D.R.Congo gorilla trekking families of Virunga National Park include:

  • The Mapuwa gorilla family.
  • Lulengo gorilla family.
  • Rugendo gorilla family.
  • Munyaga gorilla family.
  • Kabirizi gorilla family.
  • Humba gorilla family.

How Are Gorilla Families Allocated To Tourists, And The Easiest Gorilla Family To Trek?

After briefing on the gorilla trekking day, tourists are allocated gorilla families according to age, interests, physical capability, and other criteria. This is especially during the peak season when gorilla safaris are in high demand. It gets easier to specify to which gorilla family you wish to go if you book at least 1 year in advance when a few tourists are allocated to these gorilla families.

Reserving Gorilla trekking permits is on a first-come, first-served basis, and none is reserved without prior payment. This is because of the high demand worldwide, yet gorilla permit supply is limited to a maximum of 8 per day per family. Specifying which gorilla family you are to trek to the last minute is challenging.

Some tourists would wish to be allocated the easiest gorilla family to trek. However, it is quite hard to determine. The gorilla family, which was easy and closed the day before, may relocate into the deep forest.

This depends on a number of factors like the amount of food in the mountain gorilla feeding area, in case of a fight amongst the gorilla families causing them to move to a new area, having an adventurous silverback, the death of a gorilla family member, and others.

How To Plan For Gorilla Trekking Safari

Booking the gorilla permit 

Reserving the gorilla trekking permit is your only assurance when planning a gorilla trekking safari. Gorilla permits are entry tickets that give tourists access to the gorilla trekking adventure for the day. They are limited to maximum 8 permits per day per gorilla family. This is for conservation reasons, as mass tourism causes food loss for the mountain gorillas.

Before inquiring about gorilla permit availability, you must know the date and number of people you hope to do gorilla trekking with.

If gorilla permit availability is positive, we request you pay for the gorilla permits as soon as possible because they get sold out fast. They are limited in supply despite the high demand worldwide.

Forward some passport details to add to your gorilla permit or card, like date of birth, nationality, passport expiry date, and your full name as indicated on the passport. 

Book Accommodation For Gorilla Trekking Safari

Since gorilla trekking starts early morning with a compulsory briefing at 0830 in Uganda and 0800 hours in Rwanda, tourists are advised to book accommodation within or close to the gorilla trekking park.  

According to the gorilla trekking rules set by the Uganda Wildlife Authority or Rwanda development board, you must attend a briefing before trekking to ensure you are able to participate in this lifetime adventure.

In Uganda, specifically Bwindi Impenetrable National Park, permits are booked according to the area. It would be best if you overnighted within or closer to the area where your gorilla permit is booked. These areas are far from each other, and roads connecting them are sometimes problematic. 

You may drive in the dark to catch up with briefing in another area, yet a fallen log may also block the road. At times the regular rains cause the roads to get slippery, and they become impassable. Some of the above may disqualify you from attending gorilla trekking.

Bwindi accommodations to book for gorilla trekking: clouds lodge, gorilla forest lodge, Engage Lodge, silverback lodge, Nkuringo Gorilla Lodge, Rushaga Gorilla Safari Lodge, Bwindi View Bandas, Trekker's Tervan.

Mgahinga National Park Accommodation: Gahinga Lodge, Triangle, Mutanda Lake Resort, Traveller's Inn, Community Camp, Kisoro Tourist Hotel, Majambere Iwachu

Volcanoes National Park accommodations: Sabyinyo Silverback Lodge, Mountain Gorilla view lodge, Kihigi Guest House, Hotel Mille Collins, Hotel Muhavura, Le Bambou

Reserve Transport To Use During Gorilla Trekking

Booking transport to use during gorilla trekking in advance saves you from last-minute panic, especially in the peak season when options are limited.

You can book road or air transport to the gorilla trekking destinations depending on your budget.

Most gorilla trekking destinations are in the countryside, where roads are in poor condition.

Regarding air transport, you can reserve a seat for domestic daily flights in Uganda. Charter flight services to the gorilla trekking destinations are in Uganda and Rwanda. 

The number of days you hope to be on gorilla trekking safari

The least number of days you can be in Uganda or the D.R.Congo gorilla safari is 3 days. Rwanda's least number of days you can be on gorilla safari is 2. The more days you are in the gorilla trekking destination, the more interesting it gets as you get to soak into the life of the mountain gorillas and find more about the secrets of the jungle where they live.

Plan For Additional Activities To Combine With Gorilla Trekking

You can combine gorilla trekking with other activities in Uganda, Rwanda, or D.R.Congo, like chimpanzee trekking, game drives, birding, water activities, etc. This can beautifully be enjoyed with a well-planned itinerary tailored by a professional and experienced safari consultant from a credible company like Encounter Africa Safaris, which has existed for over 10 years.

It would be best to have extra days on safari because most of these activities lie far from the gorilla trekking destinations.

When Is The Best Time To Book Gorilla Trekking Safari 

Gorilla trekking is open all year, but the dry season, which is usually June, July, August, September, December, and January, is most preferred. This is also the high tourism season, and when most safaris are in high gear, so competition for service providers is high.

It is best to book your gorilla permits at least 6 months to a year before to avoid last-minute panic. Towards the peak tourism season, gorilla permit availability for this period is challenging, even for resale or next to none. 

During the low tourism season, which is normally March, April, May, and November, chances of finding last-minute gorilla trekking permits are more open. There are generally fewer tourists reserving gorilla permits for this season. However, this is only a guarantee some of the time.

Some service providers like hotels or lodges, vehicle hire, driver guides, and others may discount their prices to break even during the low tourism season. In case you have a limited budget, you can use this opportunity.

Can I Book Gorilla Trekking More Than Once?

Meeting the mountain gorillas sometimes brings tears to freely roll down your cheeks, and you wish to have extra time, but only one hour is permitted with them for conservation reasons. For extra time with the mountain gorillas, you can take a second gorilla trek or do a gorilla habituation experience where you are allowed 4 hours in the company of the mountain gorillas.

Although the first glance at the mountain gorillas may stimulate some adrenaline, you get a sense of belonging when you realize how vulnerable the mountain gorillas are.

Each gorilla permit is only valid for one day, so you must book another permit for the next trek.

Can I Reschedule The Gorilla Permit?

Whether doing gorilla trekking or gorilla habituation, you are allowed to reschedule your permit in case you are not in a position to travel within the time you book but hope to later in the year.

You can follow the below procedure when rescheduling your gorilla permit.

Write to Uganda Wildlife Authority or Rwanda Development Board requesting to reschedule your gorilla trekking permit, including the date to which you wish to move the gorilla permit too. Attach some evidence in case you have any to back up your request.

When approved, your gorilla permit is moved according to prevailing availability per your suggested new gorilla trekking day.

Uganda accepts two free gorilla trekking dates, but the Uganda Wildlife Authority Executive director is the only one who approves the third.

Rwanda puts a surcharge on gorilla permit rescheduling.

Is Gorilla Trekking Difficult?

Gorilla trekking is a challenging activity where you must move in the wilderness. The mountain gorillas live in the wilderness of tangled vegetation that you may have to trim to create a way.

The steep slopes are challenging for those who need fitness since the mountain gorillas, at times, may spend part of the day feeding or lounging there. To locate the mountain gorillas, you may be required to hike.

When mountain gorillas feed from far, you may be required to move for a long distance under soggy and slippery conditions at times that may cause some fatigue.

The ranger guide with a machete trims the tangled vines that may obstruct your way. The mountain gorillas feed from any forest location since nothing bars them from moving freely in the wilderness.

What Are The Gorilla Safari Guidelines?

  • No one with a communicable infection like cough, flu, diarrhea, covid-19 is allowed to visit the mountain gorillas.
  • Stay in a tight group with the mountain gorillas to avoid making them feel ambushed. Mountain gorillas fear intruders in their space.
  • Keep a gap of about 8 meters from the mountain gorillas when meeting them. This is one of the measures taken to reduce the spreading of diseases to their gentle giants.
  • Provoking or mimicking the mountain gorillas is forbidden because you may agitate them, causing them to run into hiding.
  • When mountain gorillas move closer to where you are, stealthily retreat to keep the required gap between you and the mountain gorillas.
  • If you wish to smoke or drink, do it away from the mountain gorillas not to entice them to pick it from you. They are wild animals that must not depend on human provision. 
  • If you have to sneeze or cough, do it away from the mountain gorillas so as not to pass any germs to the mountain gorillas. They are highly susceptible to human infections.
  • Bury human feces in a hole dug at least 30 centimeters and covered well beyond human recognition. 
  • Never dump litter in the wilderness, or in case you come across anything indecomposable, do pick it up so that it can be burnt. We need to protect the mountain gorilla habitats because it's where these primates thrive.
  • Avoid spitting on the vegetation or the ground as this is unhygienic and may pass an infection to the mountain gorillas.
  • When with mountain gorillas, avoid making loud noises or sudden movements in the wilderness because you may agitate the mountain gorillas.
  • Only persons aged 15 years and beyond are allowed with the mountain gorillas. The time to locate the mountain gorillas is still being determined, which a child below 15 years may not withstand.
  • Only one hour is allowed with the mountain gorillas when you locate them. Later you can allow them to go about there day to day activities.

Contact us for more information on getting a gorilla family to trek on your safari.

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Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
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Stephen Davis
4 November 2025
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Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
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Patrick F
25 October 2025
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The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
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Donald A
23 October 2025
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Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
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Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
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Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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Laura Gooch
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We had the most amazing trip with Encounter safaris. Dennis helped plan our itinerary to match some specific requests and Patrick our driver was kind, knowledgeable and fun! Our trip included visiting the Gorillas, chimpanzees and Murchison Falls - an unforgettable trip. Thank you!
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Daniel C
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We recently completed a memorable trip organized by Encounter Africa, traveling from Kigali, Rwanda to Entebbe, Uganda, and overall, the experience was overall excellent. Right from the start, everything was well-organized, and the itinerary was thoughtfully planned. The lodges selected for our stay were generally of a high standard, offering comfort, great service, and beautiful surroundings. There was one exception during the trip where a lodge didn’t meet expectations, but we were very impressed with how quickly and professionally Encounter Africa responded. They changed the accommodation immediately without fuss, showing a strong commitment to guest satisfaction. A major highlight of the trip was our guide, Richard (Instagram: @richardmrtravels). Richard was nothing short of fantasti....knowledgeable, friendly, and always ready to help. Whether we had questions about the places we visited, needed assistance with logistics, or just wanted to learn more about the region, Richard was our go-to person. He’s highly recommended if you want a top-notch guide who truly cares about your experience. The gorilla and chimpanzee tracking excursions were absolutely unforgettable—well coordinated, with expert local trackers, and truly one-of-a-kind wildlife encounters. The only downside of the trip was the standard of transport provided. The vehicle’s air conditioning was not functioning properly, which made some of the longer drives uncomfortable, especially during the hotter parts of the day
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Anthony Maestri
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Patrick was our tour guide and he was nothing short of amazing. He helped to make my wife and my honeymoon unforgettable. He made us feel totally comfortable and and was a pleasure to get to talk with and learn more about Uganda. Without hesitation I recommend his service. Uganda will hold a special place in our heart, in my ways because of Patrick’s level of service and caring nature. The chimp trekking and gorilla hiking were a once in a lifetime experience. Don’t hesitate to use this company and make sure to ask for Patrick!
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Juma Taremwa
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Calm and organized
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Ghazal
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Well organized and reliable company. Everything was planned to our fullest satisfaction. I can recommend this company anytime🦍❤️
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Nick Presser
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Incredible safari company that I will happily use again. If I could give 6 stars I would. Monica is a true standout in the office, and I appreciate her and her work so much. Obed is a wonderful guide and feel so lucky to have been paired with him.
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Nelson Mugisha
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Staff are friendly and helpful

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Based on 473 reviews
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Cannot think of the words. Awe inspiring and empowering All I can say is wow, but I will say a lot more. From the first contact with Denis at HQ at the numerous enquires and changes along the way this group at Encounter Africa Safaris have been fantastic. Then touching base with Godwin Amanya at Kisoro to do the Gorilla experience was awesome. What a great guy and host and I will never forget his suggestion to go and visit the local village and the Batwa community. Truly inspiring❤️❤️❤️
Stephen Davis profile picture
Stephen Davis
4 November 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Gorilla/chimpanzee trekking We took a 14-day tour of Uganda – with gorilla and chimpanzee trekking – and are absolutely thrilled! The whole organization was perfect from start to finish. Everything went smoothly: Transfers, accommodation, meals and activities were excellently coordinated.The highlight was of course the encounters with the gorillas in Bwindi National Park and the chimpanzees in Kibale Forest – an unforgettable experience we will never forget.Our guide deserves special praise. He was not only extremely competent and experienced, but also incredibly friendly, helpful and flexible. Thanks to his warm nature we felt safe and well looked after throughout the trip. He told us a lot about nature, wildlife and life in Uganda and made the trip very special.We can fully recommend this tour – it was a perfectly organized, varied and unforgettable trip through a beautiful country with warm people.
Patrick F profile picture
Patrick F
25 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
The trip of a lifetime. This was the adventure of a lifetime. Being able to be so close to these majestic animals in their natural habitat was breathtaking. Our trip was only two days in duration and in hindsight I would have loved to have done a two day trip. Our trek into the forest was a relatively short one and with only eight people in the group was just the perfect number.Our driver/ guide Jason was the perfect host being so knowledgeable about the gorillas and the local communities surrounding the forest. Our consultant Denis whom we communicated with from the very start of of this experience was nothing short of excellent!! The communication at all times was professional, informative and quick. At times during our hour spent with the gorilla family I had to pinch myself to remind me that this was actually for real and not some excellent wildlife documentary. Words and pictures don’t really convey the remarkable experience that this was. If you are reading this then I would encourage you to have this experience for yourself. Encounter Africa Safaris we’re 5 star from begin to end.
Donald A profile picture
Donald A
23 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Solo Female Traveler in Uganda - Exceptional experience while feeling safe Being a solo female traveler, I felt incredibly cared for in both the planning and the actual vacation. Denis and the Encounter Africa Safari Team helped me decide on how to book my trip within my budget and with hotels that don't penalize you for staying alone. Beyond that, they provided last-minute changes (about a week before) to what I wanted to see. When my driver arrived, it was a VERY early transfer from a different tour group in the high Bwindi Mountains. Huge shout out to Patrick (my driver), he was very knowledgeable, and has such PASSION for what he does. Not as someone who just bogs you down with all the information in his head (which he was able to answer all my many, many, many many questions) but truly wants to know what would make your vacation the BEST one, what you care about seeing, and provides a view of Uganda through a local's eyes and why it is beautiful to them. He helped me see beyond just the incredible experiences of the Safaris, Nile, Kazinga Channel, and White Water Rafting - but also the people, locations that are off the beaten path, and what truly makes Uganda special and unique in so many ways. I hope to return soon! Thank you for making this investment in memories worth every penny, and for helping me feel safe and respected by both the company staff and every person in the hotels and those we met along the way.
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Culture Trekking
21 October 2025
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Fantastic tour We had the most amazing experience with Encounter Safaris. Denis understood all our requirements and planned the perfect trip for us. Patrick was the best guide (I wish we could bottle his laugh and take it back to England). He was super knowledgeable, answered all our questions and made us feel really comfortable and relaxed.I would definitely recommend Encounter safaris to friends and family and we REALLY hope to be back.
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Laura22015
11 October 2025
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Best trip ever Best tour of my life!!! Very organized and my transportation Godwin was amazing. I learned so much about Rwanda and Uganda before the trip even started. When we did the hike, I felt very safe due to the guides and rangers and they were all very knowledgeable. Worth every penny
Jordan Spriggs profile picture
Jordan Spriggs
26 September 2025
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An Amazing Safari Experience in Uganda This was my very first safari in Uganda and it was truly unforgettable. Uganda’s wildlife and landscapes are simply breathtaking, and every day felt like a new adventure.A special thank you to our guide Patrick, who was absolutely outstanding – knowledgeable, attentive, and genuinely passionate. He made the whole experience smooth, safe, and incredibly enjoyable.I couldn’t have asked for a better trip. Highly recommended!
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Tristan L
17 September 2025
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An unforgettable immersion in the heart of Ugandan nature 🌿 An unforgettable stay in Uganda! The observation of gorillas and chimpanzees will remain in my memory. The Jeep rhino tour with a private guide was amazing. Everything was perfectly organized, respectful of nature and animals. A magical experience that I recommend 100%!A thought also for our guide Patrick who was simply perfect
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Alexandre R
17 September 2025
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Professional, Responsive, and Reliable – Excellent Experience with Encounter Africa Safaris We had a fantastic experience with Encounter Africa Safaris in Uganda. From the very beginning, their communication was fast, clear, and professional. Monica, in particular, was incredibly responsive and helpful — she answered every question promptly and with genuine care, which gave us great peace of mind while planning our trip.We chose the two-day, one-night itinerary starting and ending in Kigali, with a border crossing into Uganda for gorilla trekking in Bwindi. Everything ran smoothly from pickup to drop-off at Kigali Airport.Our driver, Edgar, was outstanding — calm, friendly, and extremely skilled behind the wheel. Navigating the rough, winding gravel roads to Bwindi is no small task, but Edgar handled it with ease and confidence. We always felt safe and well taken care of, even in the most remote areas.The logistics were smooth, the planning thoughtful, and the overall experience was exactly what we hoped for — efficient, well-organized, and stress-free.If you're considering a safari or gorilla trekking adventure in Uganda, I can highly recommend Encounter Africa Safaris for their professionalism, personal touch, and great team.
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Yalie'00
16 September 2025
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Amazing experience I did the 3 day gorilla experience from Kigali and the whole trip was fantastic. From the initial planning with Denis who answered ALL my questions and queries. I was a little nervous about booking directly and online however the company was really professional. I was picked up in Kigali by Godwin and then taken to the Genocide museum then we had a beautiful dive through the Rwandan and Ugandan countryside. I stayed at the Rushaga Gorilla Haven Lodge where the staff were really friendly and with beautiful views of the forest from my bungalow. The gorilla trekking was such a great experience, we got to spent an hour with a family of about 15, I still cannot believe how close we were. On the trip back to Rwanda I had time to drop in at Bunyonyi Lake and did a 2 hour boat trip before being dropped back at Kigali Airport. I enjoyed the whole trip, Godwin took great care of me. I will return again in the future and definitely recommend. Thank you to the Encounter Africa team.
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lillypilli
12 September 2025

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